Experience + word of mouth + transformation
= possibility!
I just completed a completely inspiring conversation with two incredibly bright people. Jodee Bock, transformational coach, and Tim Sullivan, word of mouth uber guru. If you don't know them, you need to.
As I continue down this path of customer experience design, I am increasingly becoming aware of collapsing theories - one theory that combines with another to create yet a third possibility. There is clearly a shift occurring in my life time that is more than a business management fad, or even a temporary blip. A new awareness for company and customer alike is emerging.
Thanks Tim and Jodee for expanding my awareness, and for the shared pioneering passion!
I just completed a completely inspiring conversation with two incredibly bright people. Jodee Bock, transformational coach, and Tim Sullivan, word of mouth uber guru. If you don't know them, you need to.
As I continue down this path of customer experience design, I am increasingly becoming aware of collapsing theories - one theory that combines with another to create yet a third possibility. There is clearly a shift occurring in my life time that is more than a business management fad, or even a temporary blip. A new awareness for company and customer alike is emerging.
Thanks Tim and Jodee for expanding my awareness, and for the shared pioneering passion!
2 Comments:
Kyle: I'm looking forward to creating some really meaningful experiences - for our customers and for ourselves. What an adventure ... and unlimited possibilities!
Jodee
Possibilities indeed! I look forward to becoming the architect of my own awareness, using the "tools" of Jodee's wisdom. I salute the new pioneers of the 21st century. Bravo!
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